Project Overview CnEL India worked on an AI-focused optimization project designed to improve the quality, reliability, and consistency of AI-assisted business workflows. The project involved supporting a range of AI-related tasks, with particular attention to prompt engineering, workflow refinement, response quality, and ongoing performance improvement. Rather than treating AI as a simple question-and-answer system, the […]
Project Overview CnEL India worked on the design and implementation of a structured customer relationship management and automation system for an Australian agency serving mortgage and finance brokers. The objective was to create a reusable system that could be deployed across multiple broker businesses while still allowing each client account to be customised according to […]
Project Overview As businesses grow, the number of digital platforms, applications, workflows, documents, communication channels, and operational processes can increase rapidly. While these systems are useful individually, managing them together can become complicated. Information may be stored in different places, similar tasks may be performed through multiple processes, and employees may spend unnecessary time moving […]
Project Overview Professionals manage a large amount of information every day. Emails, meetings, tasks, notes, documents, travel plans, content ideas, research material, schedules, and personal projects can quickly become difficult to organize. As the amount of information increases, people often spend significant time searching for information, remembering pending tasks, preparing schedules, writing repetitive messages, organizing […]
Project Overview As B2B companies grow, their sales and revenue operations often become increasingly complex. Customer information may be spread across multiple systems, lead data may be inconsistent, sales processes may rely on repetitive manual tasks, and different business applications may not communicate effectively with one another. CnEL India worked on a technical GTM and […]
Introduction As businesses increasingly adopt artificial intelligence to streamline operations, many organizations are moving beyond public-facing chatbots and simple automation tools. The next stage of digital transformation involves building sophisticated internal production systems that combine structured workflows, proprietary knowledge, user management, content automation, and intelligent decision-making. This case study explores how CnEL India can architect […]
Introduction: Building Connected Systems for Smarter Business Operations Modern businesses rely heavily on multiple digital platforms to manage operations, customer interactions, reporting, and decision-making. However, when these systems operate separately without proper integration, businesses often face delays, duplicate work, data inconsistencies, and reduced productivity. This was the exact challenge faced by our client. The client […]
Project Overview The client needed an efficient way to send personalized messages to multiple contacts directly from a structured data source. The goal was to build an automated workflow that could read contact details and message content from Google Sheets, open Google Chrome, initiate chats through a web-based messaging platform (such as WhatsApp Web), and […]
Client Objective The client required a reliable automation solution to send personalized messages directly from a Google Sheet using WhatsApp Web. The key objective was to develop a Power Automate Desktop flow that could: Read data from a Google Sheet containing Name, Number, and Message Automatically open Google Chrome only (not Firefox or Edge) Initiate […]
Client Objective The client required an automated solution to send personalized messages at scale using data stored in a Google Sheet. The key objective was to develop a Power Automate Desktop flow that: Reads data from Google Sheets (Name, Number, Message). Launches and controls Google Chrome for browser-based interactions. Initiates chats via WhatsApp Web. Sends […]
