Project Overview

The client operates a multi-segment eCommerce business using Shopware 6, catering to diverse customer types including Domestic B2C, Domestic B2B, International B2C, and International B2B. They faced a complex challenge: controlling product availability based on customer type and shipping capabilities while maintaining flexibility for in-store pickup options. Standard Shopware functionalities could not handle these nuanced business rules, necessitating a bespoke solution.

Challenges

• Different products are available to different customer types due to shipping restrictions.
• Some products require specialized shipping (e.g., frozen goods, large items).
• Frontend messages needed to be dynamically displayed on product cards, explaining unavailability.
• Messages had to be editable and customizable in the admin panel.
• Cart validation required to ensure users cannot proceed with incompatible shipping-product combinations.

Our Approach

CnEL India developed a robust, scalable solution to meet all client requirements:

1. Developed a custom Shopware 6 plugin to manage customer-specific product availability.
2. Created and mapped four customer groups: Domestic B2C, Domestic B2B, International B2C, and International B2B.
3. Added custom product fields (e.g., “Frozen Product” and “Large Product” flags) to define availability rules.
4. Implemented dynamic frontend logic to:
   • Display an editable message for unavailable products.
   • Restrict purchase for products with shipping limitations.
   • Allow in-store pickup exceptions.
5. Enhanced cart validation to prevent incompatible orders, showing clear warnings to users.
6. Ensured full customization via the admin panel, including message text and background color.

Why CnEL India Was the Best Choice

CnEL India’s expertise in Shopware development and eCommerce customization ensured the delivery of a solution that was both technically robust and user-friendly. Key differentiators:

• Deep Platform Knowledge: Extensive experience with Shopware 6 allowed for efficient development and seamless integration with existing workflows.
• Business-Oriented Approach: We translated complex business rules into intuitive system behavior.
• Customization & Flexibility: Admin panel enhancements empowered the client to manage product messages independently.
• Quality Assurance: Rigorous testing ensured flawless functionality across all customer segments and shipping scenarios.
• Timely Delivery: Project was delivered within the agreed 6-week timeframe without compromising quality.

Client Testimonial

“CnEL India exceeded our expectations. They understood our complex requirements and delivered a highly customized Shopware 6 plugin that seamlessly manages product availability for different customer types. The solution is intuitive, flexible, and has significantly improved our operational efficiency.”
– E-commerce Operations Manager

Project Impact

• Enabled precise product control across all customer types.
• Improved customer experience by showing clear, customizable product messages.
• Reduced shipping errors and manual interventions.
• Provided a scalable solution ready for future product or shipping policy changes.

This project demonstrates CnEL India’s capability to tackle complex eCommerce challenges with precision, creativity, and a client-focused approach, making us the ideal partner for advanced Shopware customizations.