Audit First, Build Smart: Designing a Scalable Multi-Site CRM Architecture with Zero-Duplicate Logic

Project Overview

The client required a structured, proof-backed implementation of a multi-site data architecture using Custom Objects and Associations. The system needed to demonstrate:

  • Custom Objects: Properties/Sites and Site Contacts
  • Associations: One Contact linked to multiple Properties
  • Each Property linked to multiple Site Contacts
  • Role types for Site Contacts (tenant, property manager, billing)
  • Adding a new Property to an existing Contact without creating duplicates

Additionally, the client requested a clear fixed-price structure and timeline for both Phase 0 (Audit Only) and Phase 1 (Build).

Our Structured Approach

NDA-Safe Demonstration

  • Provided NDA-safe Loom walkthrough/screenshots
  • Displayed Custom Objects configuration (Properties/Sites & Site Contacts)
  • Showed Associations mapping (Contact → Properties → Site Contacts)
  • Demonstrated role-type fields for Site Contacts
  • Walked through adding a new Property to an existing Contact with zero duplicate creation

Phase 0 – Audit & Architecture Plan

Fixed Price: $750

Timeline: 5–7 Business Days

Deliverables:

  • Written architecture plan
  • Complete field list with naming conventions
  • Association diagram (Contact ↔ Properties ↔ Site Contacts)
  • Service vs Billing address authority matrix
  • Duplicate-prevention logic documentation
  • Acceptance checklist for Phase 1 validation

This phase ensures clarity, eliminates ambiguity, and prevents costly rebuilds during implementation.

Phase 1 – Build & Implementation (Optional)

Fixed Price: $2,500

Timeline: 2–3 Weeks

Scope Includes:

  • Custom Objects configuration
  • Field creation and validation rules
  • Association setup (one-to-many structures)
  • Role-type logic for Site Contacts
  • Duplicate-safe workflow configuration
  • Operational list/table view setup
  • End-to-end testing
  • Loom walkthrough inside client account

Why CnEL India Was the Best Team for This Project

  • Architectural-first mindset (audit before build)
  • Deep expertise in relational CRM data modeling
  • Clear duplicate-prevention logic implementation
  • Transparent fixed pricing and milestone clarity
  • Professional NDA-safe proof process
  • Structured documentation and acceptance criteria

Results & Business Impact

The client received a clearly defined, scalable, and duplication-proof multi-site architecture plan, along with a fixed-cost implementation pathway. The structured two-phase approach reduced risk, increased clarity, and ensured alignment before build execution.

Client Testimonial

“CnEL India’s audit-first approach gave us complete confidence before committing to build. Their documentation was precise, the architecture was clean, and the duplicate-prevention logic was clearly thought through. Highly professional and technically strong team.”

Conclusion

By combining strategic planning, technical precision, and transparent pricing, CnEL India delivered a scalable and duplication-safe multi-site architecture roadmap designed for long-term operational success.

Audit First, Build Smart: Designing a Scalable Multi-Site CRM Architecture with Zero-Duplicate Logic
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