Client Objective
The client required a reliable automation solution to send personalized messages directly from a Google Sheet using WhatsApp Web. The key objective was to develop a Power Automate Desktop flow that could:
- Read data from a Google Sheet containing Name, Number, and Message
- Automatically open Google Chrome only (not Firefox or Edge)
- Initiate WhatsApp Web chats and send customized messages
- Process contacts sequentially to avoid rate limits or automation errors
Project Scope & Challenges
This project required a seamless blend of cloud-based data handling and desktop UI automation. The main challenges included:
- Secure and accurate extraction of rows from Google Sheets
- Precise UI automation in Google Chrome, including element detection and interaction
- Ensuring message personalization without formatting or data mismatches
- Maintaining stability while processing multiple records one by one
CnEL India’s Solution
CnEL India designed and implemented a robust Power Automate Desktop workflow tailored exactly to the client’s requirements:
- Integrated Google Sheets to fetch data row-by-row with full validation
- Built Chrome-specific automation to launch WhatsApp Web and control UI elements
- Dynamically injected names and messages for true personalization
- Implemented controlled delays and sequential processing to prevent rate limiting
- Ensured error handling and smooth recovery for uninterrupted execution
Why CnEL India Was the Right Choice
This project highlights why CnEL India stands out as a trusted automation partner:
- Deep Expertise: Strong command over Power Automate Desktop and browser-based automation
- Attention to Detail: Chrome-only compatibility ensured exactly as requested
- Process Reliability: Sequential execution designed for real-world usage
- Client-Centric Approach: Solution aligned perfectly with business workflow
Project Outcome
The final solution enabled the client to send personalized WhatsApp messages directly from Google Sheets with minimal manual effort. The automation significantly reduced time, eliminated human error, and delivered consistent, scalable results.
Client Review
“CnEL India delivered exactly what we needed. The Power Automate flow works flawlessly with Google Chrome and WhatsApp Web, handling our Google Sheet data perfectly. Their understanding of automation and attention to detail exceeded our expectations. Highly professional and reliable team.”
Conclusion
This case study demonstrates CnEL India’s ability to deliver advanced, browser-specific automation solutions using Power Automate. By combining technical excellence with a deep understanding of business processes, CnEL India continues to be the preferred choice for intelligent automation projects.