Project Overview:

The client required a comprehensive solution to manage service outages, billing support, SLA monitoring, and service credit adjustments, all integrated with Microsoft Azure. The project involved creating dynamic pages, extracting data via Azure REST APIs, automating ticket generation, and displaying accurate SLA information.

Challenges:

• Displaying real-time outage data from Azure for both service and resource outages.
• Automating billing support tickets immediately upon outage detection.
• Extracting SLA information such as “Uptime Percentage” and “Service Credit” from Microsoft Azure Service & Plan documents.
• Listing service credit adjustments accurately and efficiently.

Our Solution:

• Azure Integration: Set up a dedicated Azure account as per client instructions and configured the environment to pull sample data for testing.
• Dynamic Outage Page: Developed a page that lists both service and resource outages in real time, using the Azure REST API.
• Automated Billing Tickets: Implemented an automated system to create billing support tickets instantly whenever an outage occurs, reducing manual effort and response time.
• SLA Page Development: Extracted and displayed critical SLA details, including uptime percentages and service credits, directly from official Azure documents.
• Service Credit Management: Created a detailed list of all service credit adjustments, ensuring transparency and accuracy for the client.

Why CnEL India is the Best Choice:

• Expertise in Azure: Our team has extensive experience in Microsoft Azure, enabling seamless integration and data extraction.
• Automation & Efficiency: We prioritize automation to reduce manual tasks, ensuring faster response times and minimal errors.
• Client-Centric Approach: We carefully follow client specifications, set up test environments, and validate solutions before deployment.
• Reliable & Transparent: All service data, SLA metrics, and adjustments are presented accurately, enhancing trust and decision-making.

Client Feedback:

“CnEL India delivered exactly what we needed – a robust, automated, and highly efficient solution that simplified our Azure service management. Their proactive approach, technical expertise, and attention to detail exceeded our expectations.” – Client Name